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PRIVACY POLICY

Concerned about protecting your privacy, FMG is committed to ensuring the highest level of protection for your personal data.

As part of its activities, FMG provides its customers with an e-commerce service accessible from the website shop.fredguitar.com.

The purpose of this section is to explain to you the processing of personal data carried out in the context of the use of FMG services

FMG, as Data Controller, undertakes to comply with the provisions of Act No. 78-17 of 6 January 1978 as amended relating to data processing, files and freedoms with regard to the automated processing of personal data carried out and Regulation (EU) No. 2016/679 of 27 April 2016 as from its application on 25 May 2018.

In the forms for collecting personal data on the site, the user is informed in particular of : the identity of the controller, his rights over the personal data, the recipients, the purpose of the processing and whether his replies are mandatory or optional.



WHO COLLECTS PERSONAL DATA ?

The controller of the processing carried out on the shop.fredguitar.com website

FMG, a simplified joint stock company with a capital of €7,623, registered in the Toulouse Trade and Companies Register under number 404 486 177, whose registered office is located at 57 Avenue de la Marqueille in Saint-Orens-de-Gameville (31650) France.



WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA ?

FMG collects and records personal data from its users in order to carry out the following processing operations :

  • Customer account, shopping cart and order management
  • Management of deliveries, order tracking and after-sales service
  • Provision of a customer service accessible by telephone or by courier.
  • Provision of sharing tools on social networks
  • Sending targeted commercial offers by email, mobile notifications, social networks or any other medium.
  • Fight against fraud when paying for the order
  • Site traffic measurement (mobile and desktop) and mobile applications

With the exception of commercial prospecting operations, FMG considers that all the above processing operations are necessary for the performance of the contract concluded between the customer and FMG.

Commercial prospecting operations are based on the consent of the data subject to the processing of his or her data. The data subject may withdraw his or her consent by making a request by telephone on 05 61 26 88 22.



TO WHOM ARE YOUR DATA TRANSMITTED ?

Your data is not transmitted to any of FMG's partners.

The recipients of the data are :

  • Financing and credit institutions
  • Police authorities in connection with judicial requisitions concerning the fight against fraud

FMG also uses subcontractors for the following operations:

  • The shipment of your orders
  • Personalization of site content
  • Carrying out technical maintenance and development operations on the website



WHAT ARE MY RIGHTS AND HOW CAN I EXERCISE THEM WITH FMG ?

Any natural person using the service has the right to exercise his rights of access, rectification, opposition and deletion to the processing of his data in accordance with Articles 38 to 40 of the law of 6 January 1978.

Pursuant to Regulation 2016/679 of 27 April 2016, the natural person may exercise his or her right to limit processing, erasure of data and portability from 25 May 2018.

These rights can be exercised with the FMG company that collected the personal data as follows:

By post, by writing to us at the following address:

FRED'S GUITAR PARTS - 57 AVENUE DE LA MARQUEILLE 31650 ST-ORENS DE GAMEVILLE - FRANCE, indicating your full name, address and email address in order to take your request into account.

FMG sends a reply within 2 months after the exercise of the right.

In the event of an unsatisfactory response, the person concerned may refer the matter to the CNIL.



WHAT HAPPENS TO MY DATA AFTER MY DEATH ?

The user may formulate directives relating to the conservation, erasure and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of 6 January 1978. These guidelines may be general or specific.

The user may formulate his advance instructions by post, by writing to us at the following address:

FRED'S GUITAR PARTS - 57 AVENUE DE LA MARQUEILLE 31650 ST-ORENS DE GAMEVILLE - FRANCE, indicating the surname, first name, address and email of the deceased person in order to take into account the request.



ARE MY DATA SENT OUT OF THE EU ?

You are informed that personal data concerning you will never be transmitted to companies located in countries outside the European Union that do not have an adequate level of protection with regard to the protection of personal data.



HOW LONG IS MY DATA KEPT ?

FMG has established precise rules concerning the length of time users' personal data are kept.

For customers, the starting point of the shelf life is the last purchase from FMG.

For more information on the retention periods applied by the FMG, call us at : +33 5 61 26 88 88 22



WHAT SECURITY MEASURES ARE TAKEN TO PROTECT MY DATA ?

General rules and regulations

As controller, FMG takes all necessary precautions to preserve the security and confidentiality of the data and in particular to prevent it from being distorted, damaged or accessed by unauthorised third parties.
In accordance with article 35 of law 78-17 of 6 January 1978, subcontractors undertake to respect the security and confidentiality of data.



WILL I RECEIVE COMMERCIAL SOLICITATIONS ?

Principles applicable to FMG

Fredguitarparts.com uses your contact details to send you targeted advertisements, in particular by e-mail, leaflets and social networks.

In this context, FMG undertakes to comply with the rules applicable to each prospecting channel.


Prospecting by email and sms

FMG complies with the rules laid down in Article L34-5 of the French Post and Electronic Communications Code, which provides for the prior express consent of the user to send commercial prospecting by electronic means (e-mail or SMS).

Thus, when creating your account, you are expressly asked for your consent to be registered for commercial prospecting mailings.

There is an exception in the case where the user, without having given his prior consent, may nevertheless be approached if he is already a customer of FMG and the purpose of the prospecting is to offer similar products or services.

In any case, the user has the possibility to object to the receipt of these requests by clicking on the unsubscribe link provided in each e-mail.



DOES FMG USE COOKIES, TAGS AND TRACKERS ?

When using our service, information relating to the navigation of your device (computer, tablet, smartphone, etc.) may be stored in "Cookies" files stored on your device, subject to the choices you have made regarding Cookies and that you can modify at any time.



WHAT IS A COOKIE ?

The term cookie includes several technologies used to track browsing or behavioural analysis of Internet users. These technologies are multiple and constantly evolving. There are in particular, cookies, tag, pixel, Javascript code.

The http cookie, which is currently the most widely used technology, is a small text file saved by your computer's browser, tablet or smartphone and used to store user data in order to facilitate navigation and allow certain features.



WHY COOKIES, TAGS AND TRACKERS ARE USED ?

The cookies that the FMG issues on the site allow:

  • to establish statistics and volumes of attendance and use of various elements of our services. As such, FMG uses audience measurement cookies
  • to adapt the presentation of the site according to the terminal used
  • to adapt the presentation of the site according to the affinities of each user
  • to store information relating to a form you have completed on the site (registration or access to your account, subscribed service, content of an order basket, etc.)
  • to allow you to access reserved and personal areas of the site, such as your account, through identifiers
  • to implement security measures, for example when you are asked to log back into your account after a certain period of time



HOW TO SET UP THE DEPOSIT OF COOKIES, TAGS AND TRACERS ?

In accordance with article 32II of law 78-17, FMG collects your prior consent to the deposit of advertising cookies, audience measurement and sharing on social networks.

You can choose at any time to express and modify your wishes regarding cookies by the means described below.



SETTING UP YOUR NAVIGATION SOFTWARE

You can configure your browser software so that cookies are stored on your device or, on the contrary, they are rejected, either systematically or according to their origin. You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on your device.

How to make your choices, depending on the browser you use ?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to find out how to change your cookie preferences.

For Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
For Safari™ : http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html,
For Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647,
For Firefox™ : http://support.mozilla.org/fr/kb/Activer%20and%20d%C3%A9sactivate%20les%20cookies,
For Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html

Setting up your smartphone's operating system

You can control the placement of cookies on your smartphone in accordance with the rules of the operating system.
On iOS : https://support.apple.com/fr-fr/HT201265
On Android : https://support.google.com/chrome/topic/3434352



To find out more about your rights, visit the CNIL website : www.cnil.fr/fr/comprendre-vos-droits.